Customer Service

We take pride in the level of service we provide to our customers. If you have questions, require service or just need general information, we are here to help. Have an idea on how we can improve our services? Let us know, we are always open for ways we can better serve you.

Our knowledgeable Customer Service team is available during business hours to answer your questions in regard to Fluxtrol product, pricing, ordering and technical information.

Our service to our customers is our first priority so if you have any questions we urge you to contact us as we are here to serve you.

How to Order

We offer several ways for you to order our products:

	Email You may email your order to clross@fluxtrol.com
	Fax You may fax your order to 1-248-393-0277. Please address your fax or purchase order to our Customer Service Department.
	Phone You may call 1-800-224-5522 (USA) or 1-248-393-2000 (outside of USA). We are available Monday-Friday; 8:00AM-5:00PM EST to take your order.
	By Mail You may mail your order to: Fluxtrol, Inc. Attn: Customer Service Department 1388 Atlantic Blvd. Auburn Hills, MI 48326 USA
	International Orders For International orders, you can order by sending your purchase order by email to clross@fluxtrol.com, call direct during hours of operation to 248-393-2000 or by Fax or Mail.

Payment Methods

	1. First time customers must prepay their first order. We accept Visa, MasterCard, American Express, Wire Transfer, or COD/Check (domestic only)
	2. Customers can establish a Net 30 credit account by completing our credit application, available on request. This process usually requires approximately 2 business days for completion.
	All payments must be in US Funds (USD). Additionally, our foreign customers must make payment by credit card or electronic wire transfer, covering their own expense of wire transfer fees imposed by their financial institution. Banking information is provided on each invoice or available on request.

Shipping and Service Charges

Most orders are processed through our warehouse within 24 hours of receipt.
Standard domestic orders are shipped via UPS Ground.
Standard international orders are shipped via the most economical mode of transportation available to that country.
Express service is available for most domestic and international orders for additional charges.
Alternative carriers may be used if requested by customer and billed to Recipient's account.
Handling and Boxing charges may apply to each shipment.

Order Status

	Simply call us at 1-800-224-5522 (USA) or 1-248-393-2000 (outside of USA) or email us at clross@fluxtrol.com. We are available Monday-Friday; 8:00AM-5:00PM EST to take your inquiry.

Product Support
For product support, please contact us.

Terms of Sale

View Fluxtrol, Inc.'s Terms of Sale

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